Help
Do you ship to my city & location?
We currently deliver in Agra, Ahmedabad, Ajmer City, Aler, Alwar, Amaravathi, Ambala Cantt, Amritsar, Anand, Ankleshwar, Asansol, Bahadurgarh, Bangalore, Bangapet, Bareilly, Bawal, Bharuch, Bhatkal, Bhiwadi, Chandigarh, Changodar, Chennai, Chikkatirupati, Chikmagalur, Coimbatore, Coonoor, Dharuhera, Durgapur, Faridabad, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Greater Noida, Guntur, Gurgaon, Guwahati, Hailey Mandi Pataudi, Halol, Hapur, Hosur, Howrah, Hyderabad, Jaipur, Jangam, Jhajjar, Kamshet, Kanpur, Karnal, Khandewla, Kishangarh, Kochi, Kolkata, Kumta, Kundapura, Lavasa, Lonavla, Lucknow, Ludhiana, Madikeri, Mahabalipuram, Mangalore, Mathura, Meerut, Mehsana, Mohali, Morradabad, Mumbai, Mysuru, Nadiad, Nashik, Navi Mumbai, Neemrana, New Delhi, Noida, Ooty, Palwal, Panchkula, Panipat, Pataudi, Patiala, Phagwara, Pocharam, Pondicherry, Puducherry, Pune, Puttur, Rajkot, Rewari, Rohtak, Salem, Sanand, Secunderabad, Shillong, Shimoga, Siliguri, Sohna, Sonipat, Station Ghanpur, Sulya, Surat, Tapukara, Thane, Thiruvananthapuram, Tiruppur, Tumkur, Udupi, Vadodara, Valsad, Vapi, Vijayawada, Virajpet, Visakhapatnam, Warangal. We are coming to other cities very soon and will keep you posted!.
What is the Estimated Delivery time?
Products are typically delivered within 7-9 days of order confirmation depending on your destination and services related to the product shall be provided after the delivery of the product. Once the product is dispatched for delivery we will notify you of the same. All the products are transported and delivered using House of Shekhawati partner delivery network. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry.
Are there any shipping charges or any additional charges?
We charge for shipments in certain pin codes that are not serviceable. For more assistance call our customer care number.
How do I track my order?
To keep track of your order, Log in to our website at www.houseofshekhawati.com and visit the order tracking page at https://weblinksdemo.in/HouseOfShekhawati/order-tracking/ Our aim is to deliver your product within 13 days of the order date or 13 days from the promised shipment date for pre-orders. However, there may be instances where delivery may take longer, up to 15-20 days. In such cases, we will proactively contact you via phone or email to provide updates on the status of your product. If you do not hear from us within 13 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team via phone or email at care@houseofshekhawati.com.
Returns & Replacement?
Your purchase is eligible for return or replacement only if it meets the following conditions: If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered. If the product you receive has a genuine quality or manufacturing defect or damage. All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape, or size may occur between products that are not regarded as a defect and will not be eligible for return or replacement. Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address if there are three failed delivery attempts by our shipping agency, or if the recipient refuses the package. If your purchase meets our return criteria as stated above, please email us at care@houseofshekhawati.com within 48 hours of delivery with the following information: – Order number – Delivery address – Specify the reason for the return, and in case of a defective or incorrect product, please send us an image of the item at care@houseofshekhawati.com Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery. If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 10-15 working days after the product is picked up from the given address. Under certain circumstances, if we are unable to provide you with a replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 10-15 business days.
Reverse pick-up & Exchange timeline?
We will arrange a reverse pickup in 4-5 working days from the date of request. In case of replacement, your new product will reach you in the stipulated time mentioned by the sales support team from the date of receipt of material at our end.
About refund & timeline?
Refunds shall be made through the original payment mode. We shall process the refund within 7-10 business days from the date of receipt of material at our end.
How do I log in to my account on the website? (For Existing users).
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